Support

Delete your Math Empire account and data

You can have your Math Empire account and everything saved with it deleted. You do not need to reinstall the app, and you do not need an account with us to ask.

Option 1 — ask us to delete it (works from this page)

Email privacy@mathempire.app with the subject Delete My Data, and tell us either:

• the Player Code shown in the game under Settings → Your Player Code (it looks like SKY8234), or
• the email address used to sign in, if the player signed in with Google.

Email a deletion request

A parent or guardian can send this for their child. We reply to confirm when it is done — within 30 days, and usually within a few days.

Option 2 — delete it inside the app

Open Math Empire and tap Settings → DELETE MY ACCOUNT & DATA. This removes the account record, saved progress, mastery data and any feedback sent from inside the game, straight away. See the note below about the few records this button does not reach yet.

What deletion removes

When you email us, we remove all of the following:

• The account record — the display name typed into the game, the Player Code, and the link to a Google sign-in if one was used.
• Saved progress — coins, buildings, streaks, grade level, and everything the game restores on a new device.
• Mastery data — which maths facts have been practised and how they are going.
• Feedback and bug reports sent from inside the game.
• Classroom membership, if the child joined a class with a teacher's code — including the name the teacher sees and the progress attached to it.
• Usage events — the anonymous records of things like "problem solved".
• Error diagnostics that carry the Player Code.
• The island adventure's separate save — the 3D Voyage keeps its own anonymous save, and it goes too.
• A newsletter sign-up, if an email address was ever entered on this website.

What the in-app button does and does not reach

Being straight with you, because it matters more than looking tidy: the Settings → DELETE MY ACCOUNT & DATA button removes the account record, saved progress, mastery data and feedback automatically. It does not yet remove, on its own, the usage events, the classroom membership record, the error diagnostics, or — on the version currently in the Play Store — the island adventure's separate save. We remove those by hand, and we are changing the app so the button reaches everything.

If you want everything gone, email us. That request is handled by a person and covers the whole list above.

What is kept, and why

• Crash reports are held by Google (Firebase Crashlytics), under Google's own policy. They record the device and the error, not the child's name, and we cannot delete them from here.
• Purchase records are held by Google Play. We never see or store card details. Purchases and refunds are handled by Google — see below.
• Anonymous totals stay in our statistics — for example how many problems were solved across the whole game. These cannot be traced back to any person.

Deleting the account does not cancel a subscription. Cancel that in Google Play first, or it keeps renewing. See Purchases and refunds.